Shipping Policies

  • All products are shipped from Kaukauna, WI. Order processing time is currently 1-2 weeks for listed products. This means that I have up until that time to make and package your order BEFORE it is shipped. Shipping currently is an estimated 7 days.

    Business hours: 9am-5pm | Mon - Fri

    Please keep in mind that Greenhouse Paper Co. is a single woman-owned business. I’ll do everything I can to make and ship your orders as fast as possible!

  • If you need your order shipped quickly, please select Priority shipping! I'll have your order made in 2-5 days and send it on it's way. Priority shipping time is currently 2-5 days in transit.

  • Once an order has shipped, you will receive a tracking number via email. If you have any tracking questions, please contact USPS, which is the primary mailing carrier for Greenhouse Paper Co. Please be advised that shipping times may vary, and once it’s shipped I unfortunately have no control over delays in transit.

  • Please be assured that I do my best to package everything to prevent damage. I unfortunately cannot control damage caused by the postal service.
    If your order is damaged, please message me via email at contact@greenhousepaperco.com and send a photo within 3 days of receiving your package. I can either remake your order or issue a refund.

  • ALL SALES ARE FINAL
    Since everything is made to order, I am not accepting returns or refunds unless you are sent the wrong item by any chance or it arrived damaged.

  • I’m currently only selling physical products in the United states, but the templates can be purchased internationally.

Flower Questions

  • All orders come with a care card specifying how to keep your flowers looking great :)
    I recommend to keep all flowers out of direct sunlight, away from steam and humid areas, to used clean hands when handling, and to dust with a blow dryer on cool.

  • All flowers are wrapped in Kraft and floral paper either as a bouquet or wrapped for a potted arrangement. Perfect for gifting :)

  • Yes! Specify what you’d like your message to be when adding your items to the cart, and it will be attached to your arrangement. There’s also an option to only receive a blank note if you’d like to write it yourself before gifting.

  • Items will be restocked as soon as I’m caught up with orders. Paper flowers are time consuming and I don’t want to overwhelm myself. Sign up for the email list to be notified when it is restocked! Thank you for your patience! :)